Help

Welcome to ChatUSA.com and this page will provide you with some helpful tips on using our free services. If you need some assistance, you can join our Help Chat Group.

Identify the staff members rolls:
 
Each staff member on their position is assigned different name colors that will appear in the group chat:

The Administrator level 1 name is responsibility to assist the users with using our site. Their name will appear in orange

The Administrators level 2 rolls is to provide technical support to the users and include access to some of the more advance features that includes help update the site and resolve the users’ complaints. Other duties and responsibilities may be assigned to them by the site administrator.  Their name will appear blue.

The site administrator account name is marked as green.


Account warning, restrictions and suspensions or account suspension:

If the users receive a warning for violating our Community Guide-Lines the users could result to receive a warning, restriction or the account could be suspended.  The users name will be displayed in “red” when there has been an account restriction placed on the account. The user will not be able to create new group chats, use their video camera, send or receive private messages, upload or download any files, share links and will only be able to join one group chat until the account restrictions is removed. Users can view their warnings in the private messages or notifications.


Identify Group Chat Rolls:

The Group Administrator name will be highlighted in pink and the moderators name is yellow.


How to report suspected violations of our Community Guide-Lines.

1. Please read our Community Guide-Lines.

2. On the line that you suspect and click on the down arrow by the user’s name and click on report.

3. The report must include Posted by, the Community Guide-Line violation in the message text box and any additional information in the comment box.

4. Click on submit button.

Reporting another user for misinformation the user must have repeated the same violation multiple instances and include the evidence that they committed a violation of our Community Guide-Lines. You may include any such evidence in the comment field in your complaint.


How to create a new group chat.

1. Click on Group Chat.

2. Click on the + button.

3. Type in your new group name.

4. On the pull down select either yes or no if you would like for your Group Chat to be password protected. Select Yes or no if you would like the Approve users manually or to make it a secret group. Do not forget to include the group description.

5. Go in to your new group and click on options and Edit Group. The edit group allows you to customize your group settings.

 
Group Chat Moderator Rules:

The Group Chat owner’s and the moderators have the final say in their group chat as long as their rules do not inter or conflict with our Community Guide-Lines.