ChatNowUSA.com Staff Guide
The staff is responsible to provide technical support to our user’s, encourage
to participate in the live group chat and assure that everyone follows the site
Community Guide-Lines.
The site includes three different level of administrative support:
Administrators assigned to level 1 primary responsible is to provide technical
support to the users on our site and can remind or report any suspected
violations of our Community Guide-Lines.
Level 2 gives the administrators more advance options to suspend or ban the
users by their account or IP Address, review and take the proper action per our
Community Guide-Lines, close or suspend group chat, review both private and
public chat, see the users logs and a few other options.
The web Administrator is responsible for the entire site.
How to report someone in Live Chat Group:
1. Click on the down arrow on the line that you suspect to be violation.
2. Select Report.
The complaint must include:
1. Posted by (The person that is being reported)
2.. The message that is suspected to be in violation of our
Community G-Lines.
4. Any additional comments that you would like to
add.
Click on the submit button.
Level 2 or the site administrator will review the complaint and take the appropriate action in accordance to our Community Guide-Lines.
Violation Punishment
Misinformation 3-day suspension, Lead to Perm Ban.
Threats or Violence 30-day suspension, Perm Ban.
Hateful behavior 30- day suspension, Perm Ban
Sexual and physical abuse Perm Ban
Shocking & Graphical Contents Warning to possible Perm Ban
Attempt or group take overs 30- day suspension, Perm Ban
Making threats staff member's 30 to 60 day suspension, Perm Ban
Flooding/Interfering Network Warning or 30-day Ban, Perm Ban..
Fraudulent Activities Perm Ban
Software Piracy Warning or 30-day Ban
In the group chat description must include "You must be 18+"' if the group chat contains adult or discussions of politics.
Procedures for handling complaints (Admin Level 2 and Site Admin Only):
1. Click on complaints.
2. Find the complaints with the status under review.
3. On the right click on the ":" and select review.
4. The complaint should include Post by, the message with the suspected community violation, Complainant [Username], What’s wrong with this and any additional comments by the Complainant.
5. Check if the suspected violation by the username posted by have any previous Community Guide-Lines violations.
6. If you have found no Community Guide-Lines violations add in the comments by the reviewer by “No violations found” and change the status of the complaint to rejected.
7. If the user is found violating our Community Guide-Lines and they committed the same previously violation use the punishment chart and take the appropriate action specified the violation and punishment guidelines.
No disciplinary action can be taken for posting misinformation unless the persons reporting the violation can show a pattern of the violations have been committed. This policy will be enforced and is subject to be audited by the site administrator or any other staff member that is authorized to conduct any audits.
If you’re not sure ask the site administrator.